Return and Refund Policy

Effective Date: August 15, 2026
Last Updated: August 15, 2026
At Kiya Amil, we want you to be satisfied with your purchase. This Return & Refund Policy explains when and how you may return products purchased through https://kiyaamil.shop.
This policy applies to purchases made directly through our Website.
Nothing in this policy limits any consumer right or remedy that cannot legally be waived.
1. RETURN WINDOW
You may request a return within 30 calendar days after the date your order is delivered.
To qualify for a standard return, the item must:

• Be unworn;

• Be unwashed;

• Be unused;

• Be in its original condition;

• Have all original tags attached, where applicable;

• Not have stains, makeup, perfume, deodorant, pet hair, smoke odor, or other signs of wear; and

• Include original packaging where reasonably possible.

Items that do not satisfy these conditions may be rejected or may qualify for a reduced refund where permitted by applicable law.
2. HOW TO REQUEST A RETURN
To request a return, email:
kiyaamilbookings@gmail.com
Your request should include:

• Your full name;

• Order number;

• Email address used for the purchase;

• Item(s) you wish to return;

• Reason for the return; and

• Photographs, if requested.

Please do not ship merchandise back to us before receiving return instructions.
Returns sent without authorization or to an incorrect address may be delayed or may not be accepted.
3. RETURN SHIPPING COSTS
For a standard return that is not caused by an error on our part, the customer is responsible for the cost of return shipping.
We recommend using a shipping method that provides tracking and retaining proof of shipment.
Kiya Amil is not responsible for merchandise lost in transit when the customer independently returns merchandise to us.
4. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
If you receive:

• A defective item;

• An item damaged during shipment;

• An item materially different from what you ordered; or

• The wrong item,

contact us at kiyaamilbookings@gmail.com as soon as reasonably possible.
Please include your order number and photographs showing the issue.
If we determine that the problem resulted from an error on our part or a qualifying defect, we may provide an appropriate remedy, which may include:

• Replacement;

• Exchange;

• Return shipping assistance; or

• Refund.

We will not require you to pay ordinary return shipping costs for merchandise that we determine was incorrectly shipped or materially defective, subject to applicable law.
5. NON-RETURNABLE ITEMS
Unless otherwise required by law, the following items are not eligible for standard returns:

• Items marked “Final Sale” at the time of purchase;

• Gift cards;

• Personalized or customized merchandise;

• Items specifically identified on the product page as non-returnable; and

• Merchandise that has been worn, washed, altered, damaged, stained, or otherwise used.

If a final-sale or otherwise non-returnable item is defective, damaged, or incorrectly shipped, please contact us because this policy does not eliminate rights or remedies that cannot legally be waived.
6. HYGIENE AND WEAR REQUIREMENTS
For health, hygiene, and resale reasons, clothing returned after being worn or washed generally will not qualify for a standard refund.
Customers should try on clothing in a clean environment and should not remove protective or hygiene-related materials until they are certain they wish to keep the item.
7. EXCHANGES
We may offer exchanges when the requested replacement item is available.
Because inventory can change quickly, an exchange cannot be guaranteed.
If the replacement item is unavailable, we may instead provide a refund or another available remedy.
8. REFUND APPROVAL
Returned merchandise must be received and inspected before a standard refund is approved.
Inspection may include verifying:

• Condition;

• Tags;

• Original merchandise;

• Signs of use;

• Damage; and

• Compliance with the requirements of this policy.

If the return qualifies, we will authorize the applicable refund.
9. REFUND METHOD
Approved refunds will generally be issued to the original payment method used for the purchase.
We do not ordinarily issue refunds to a different payment method.
If the original payment method is unavailable or cannot accept the refund, we may contact you to determine an appropriate alternative method consistent with applicable law and payment-provider requirements.
10. REFUND TIMING
Once an eligible return has been received and approved, we will process the applicable refund within a reasonable business period.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment method, and payment processor.
For refunds that are legally required because we cannot ship merchandise as promised, we will comply with applicable federal requirements concerning prompt refunds. The FTC's rules generally require online sellers to provide a prompt refund when an order cannot be shipped within the applicable promised period and the customer does not consent to the delay. {"fallbackMarkdown":"(Federal Trade Commission)
11. ORIGINAL SHIPPING CHARGES
For ordinary customer-requested returns, original shipping charges are generally non-refundable unless otherwise stated or required by applicable law.
If the return is caused by our error, such as sending the wrong item, or involves a qualifying defective or damaged product, we will determine the appropriate remedy consistent with this policy and applicable law.
12. PARTIAL RETURNS
If you purchased multiple products in one order, you may return eligible individual products rather than the entire order.
Refunds will be calculated based on the eligible merchandise actually returned, subject to applicable promotional pricing and other lawful adjustments.
13. SALE AND PROMOTIONAL ITEMS
Sale items may be eligible for return unless the product page or checkout expressly states that the item is Final Sale or otherwise non-returnable.
Promotional discounts may affect the amount refunded.
If a promotion required a minimum purchase or multiple-item purchase and returning merchandise causes the original purchase to no longer qualify for the promotion, we may recalculate the refund consistent with the terms of the promotion that were disclosed at the time of purchase.
14. GIFT PURCHASES
If a product was purchased as a gift, the original purchaser's payment method will generally receive any applicable refund.
We may offer another remedy where appropriate, but a refund to a different person or payment method is not guaranteed.
15. LOST RETURN PACKAGES
Customers are responsible for safely packaging returned merchandise.
We strongly recommend using a shipping method that provides tracking and retaining the tracking number until the return has been processed.
We are not responsible for a return shipment that never reaches us unless applicable law provides otherwise.
16. ORDER CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible at:
kiyaamilbookings@gmail.com
We will make reasonable efforts to accommodate cancellation requests received before an order is shipped.
Once an order has shipped, it may no longer be possible to cancel the order, and the customer may need to use the applicable return process.
Nothing in this section limits rights provided by applicable law.
17. SHIPPING DELAYS AND UNABLE-TO-FULFILL ORDERS
We make reasonable efforts to ship orders within the time represented on the Website or during checkout.
If we determine that we cannot ship an order within the promised period, applicable federal law may require us to notify you of the delay, provide a revised shipment date where applicable, and give you an opportunity to cancel the order and receive a prompt refund. {"fallbackMarkdown":"(Federal Trade Commission)
If we cannot fulfill an order at all, we will cancel the affected order and provide an appropriate refund as required by applicable law.
18. CHARGEBACKS AND PAYMENT DISPUTES
If you believe a transaction is incorrect, please contact us first at:
kiyaamilbookings@gmail.com
We will make reasonable efforts to resolve legitimate billing or order problems.
Nothing in this policy prevents you from exercising rights available under applicable law or applicable payment-network rules.
19. POLICY AGAINST ABUSE
We reserve the right to review unusual return activity.
Where permitted by law, we may restrict future returns or take other reasonable action if we have a good-faith basis to believe that a customer is abusing the return process through fraud, repeated false claims, intentional damage, or other misconduct.
We will not use this provision to deny rights that cannot legally be denied.
20. CHANGES TO THIS POLICY
We may update this Return & Refund Policy from time to time.
When we make changes, we will update the “Last Updated” date above.
The policy applicable to an order will generally be the policy in effect at the time of that purchase, subject to applicable law.
21. CONTACT US
For return, exchange, refund, or order questions:
Kiya Amil
Email: kiyaamilbookings@gmail.com
Website: https://kiyaamil.shop
Please include your order number whenever contacting us about an existing purchase.