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Shipping Policy

A legal disclaimer

SHIPPING POLICY

Effective Date: August 15, 2026
Last Updated: August 15, 2026

Thank you for shopping with Kiya Amil.

This Shipping Policy explains how orders placed through https://kiyaamil.shop are processed, shipped, and delivered.

Kiya Amil is a Texas-based online clothing business serving customers within the United States.

By placing an order through our Website, you acknowledge and agree to the shipping terms described below, subject to any rights provided by applicable law.

 

1. ORDER PROCESSING

After you place an order, we will begin processing your purchase.

Orders are generally processed and prepared for shipment during our normal business operations.

Please allow approximately 10–17 business days for your order to be processed and shipped.

Business days generally mean Monday through Friday and do not include U.S. federal holidays unless otherwise stated.

The 10–17 business-day period is an estimated processing and shipping timeframe and is not necessarily a guaranteed delivery date.

 

2. ESTIMATED DELIVERY TIME

Our standard estimated timeframe is:

10–17 business days

This timeframe may include the time necessary to process, prepare, package, and ship your order.

Once your order has been shipped, you may receive tracking information when tracking is available.

Actual delivery time may vary depending on:

  • Shipping carrier;

  • Destination;

  • Weather;

  • Holidays;

  • Carrier volume;

  • Address accuracy;

  • Transportation delays;

  • Unexpected operational issues; and

  • Other circumstances outside our reasonable control.

Accordingly, 10–17 business days should be treated as an estimate rather than a guaranteed delivery date, unless Kiya Amil expressly provides a guaranteed delivery commitment for a particular order.

 

3. SHIPPING LOCATIONS

Kiya Amil currently ships orders to customers within the United States.

We do not currently guarantee shipping availability to every U.S. territory, possession, or remote location.

If shipping is unavailable to a particular address, this may be identified during checkout or we may contact you after your order is placed.

 

4. SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address at checkout.

Before submitting your order, please carefully review:

  • Full name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State;

  • ZIP code; and

  • Any other information necessary for delivery.

Kiya Amil is not responsible for delays or failed delivery resulting from an incorrect or incomplete address provided by the customer, except where applicable law requires otherwise.

If you realize that you entered an incorrect shipping address, contact us as soon as possible at:

kiyaamilbookings@gmail.com

We will make reasonable efforts to correct the address before the order is shipped, but we cannot guarantee that changes can be made after an order has entered processing or shipment.

 

5. SHIPPING COSTS

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on factors such as:

  • Order size;

  • Destination;

  • Shipping method;

  • Promotions; and

  • Other factors determined by our Website or shipping provider.

If free shipping is offered as part of a promotion, the applicable promotional terms will control.

 

6. TRACKING INFORMATION

When tracking information is available, we may provide it to you by email or through your customer account.

Tracking information may take some time to become active after an order has been shipped.

Once tracking information has been provided, customers may use the applicable carrier's tracking system to monitor delivery progress.

A tracking number does not necessarily mean that the package will be delivered immediately.

 

7. SHIPPING DELAYS

Although we aim to process and ship orders within the estimated 10–17 business-day timeframe, delays may occasionally occur.

Potential causes include:

  • Severe weather;

  • Natural disasters;

  • Carrier delays;

  • High shipping volumes;

  • Holidays;

  • Transportation interruptions;

  • Incorrect addresses;

  • Customs or governmental delays, where applicable;

  • Technical problems;

  • Inventory issues; or

  • Other circumstances beyond our reasonable control.

If we become aware that we cannot ship your order within the timeframe represented to you, we will provide any notice or cancellation/refund options required by applicable law.

Federal law may require online sellers to provide customers with appropriate notice and refund options when merchandise cannot be shipped within the promised timeframe. Kiya Amil will comply with applicable requirements. (ftc.gov)

 

8. LOST, STOLEN, OR DELAYED PACKAGES

If your tracking information indicates that your package has been delivered but you cannot locate it, please contact us at:

kiyaamilbookings@gmail.com

We will make reasonable efforts to assist you and, where appropriate, provide available tracking information or communicate with the shipping carrier.

Customers should first check:

  • Their front door;

  • Mailbox;

  • Porch;

  • Side or rear entrances;

  • Building mailroom;

  • Leasing office;

  • Household members; and

  • Nearby delivery locations.

If a package is confirmed as delivered by the carrier, we cannot guarantee replacement or refund for packages that are subsequently lost or stolen, except where required by applicable law or where the circumstances indicate that the issue resulted from our error.

 

9. DAMAGED PACKAGES

If your package arrives visibly damaged, please take photographs of the package and merchandise as soon as reasonably possible.

Contact us at:

kiyaamilbookings@gmail.com

Please include:

  • Your order number;

  • Photographs of the shipping package;

  • Photographs of the damaged product; and

  • A description of the damage.

We will review the situation and determine the appropriate remedy in accordance with our Return & Refund Policy and applicable law.

 

10. INCORRECT OR MISSING ITEMS

If you receive the wrong item or an item is missing from your order, contact us at:

kiyaamilbookings@gmail.com

Please provide your order number and, where requested, photographs of the items received.

If we determine that the error was caused by Kiya Amil, we may provide an appropriate remedy, which may include:

  • Replacement;

  • Reshipment;

  • Exchange; or

  • Refund.

 

11. ORDER CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible at:

kiyaamilbookings@gmail.com

We will make reasonable efforts to accommodate cancellation requests received before an order has been shipped.

Once an order has entered shipment or fulfillment, cancellation may no longer be possible.

If cancellation is not possible, you may be able to return the merchandise under our Return & Refund Policy.

 

12. UNDELIVERABLE OR RETURNED PACKAGES

If a package is returned to Kiya Amil because of:

  • An incorrect address;

  • An incomplete address;

  • Failure to accept delivery;

  • Refusal of delivery; or

  • Other circumstances attributable to the customer,

we may contact you to arrange reshipment.

Additional shipping charges may apply to reship an order where the original delivery failure resulted from incorrect or incomplete information provided by the customer.

If you do not request reshipment within a reasonable period after we contact you, we may process the order in accordance with our Return & Refund Policy and applicable law.

 

13. MULTIPLE-ITEM ORDERS

If an order contains multiple products, items may occasionally be shipped separately depending on availability, fulfillment requirements, or shipping arrangements.

If your order arrives in multiple shipments, you will not necessarily be charged an additional shipping fee unless the applicable checkout terms stated otherwise.

 

14. BUSINESS DAYS

For purposes of this Shipping Policy, a business day generally means Monday through Friday, excluding applicable U.S. federal holidays.

Weekends and federal holidays are not counted as business days unless specifically stated otherwise.

 

15. CUSTOMER RESPONSIBILITY

By placing an order, you agree to:

  • Provide accurate shipping information;

  • Monitor tracking information when provided;

  • Promptly notify us of apparent delivery problems;

  • Inspect merchandise after delivery; and

  • Contact us promptly concerning damaged, incorrect, or missing merchandise.

 

16. SHIPPING AND OUR RETURN & REFUND POLICY

Shipping issues involving returns, defective products, damaged merchandise, incorrect merchandise, and refunds are also governed by our Return & Refund Policy.

Nothing in this Shipping Policy limits any consumer right or remedy that cannot legally be waived.

 

17. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes in:

  • Shipping providers;

  • Processing times;

  • Delivery methods;

  • Shipping charges;

  • Business operations;

  • Applicable law; or

  • Our shipping practices.

When changes are made, we will update the “Last Updated” date at the top of this policy.

 

18. CONTACT US

If you have questions about shipping, delivery, or an existing order, please contact:

Kiya Amil
Email: kiyaamilbookings@gmail.com
Website: https://kiyaamil.shop

Please include your order number when contacting us about an existing order.

 

Kiya Amil
kiyaamil.shop
kiyaamilbookings@gmail.com

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